Stuck on something? The answers below cover the usual questions. If yours is not here, email support@paintpaws.dested.com with your device model, its iOS or Android version and what happened. We read every message.
How do I restore my purchases?
In the town, tap the gear in the top-left corner to open Settings, then tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you bought with. Remove Ads comes back this way. Coins are used up as you spend them, so they cannot be restored.
I reinstalled the game or got a new phone and my progress is gone
Paint Paws has no accounts. Your progress, coins and town are saved only on the device you play on, so deleting the app or moving to a new phone starts a fresh game. One-time purchases such as Remove Ads can be restored as described above.
Why are there ads?
Ads keep Paint Paws free to play. Remove Ads, in the shop, turns off the ads that appear between levels. Ads you choose to watch, for example to double your coins after a win or for free coins in town, stay available if you want them.
How do I change my ad privacy choices?
If the consent rules where you live give you the choice, open Settings in the game and tap Privacy options. On iPhone and iPad you can also turn tracking off in iOS Settings, Privacy & Security, Tracking. More detail is in our Privacy Policy.
The move limit is too hard for me
You can turn it off. Open Settings and switch Move limit off to play every level without counting moves.
A purchase did not go through or I want a refund
Purchases are handled by Apple and Google, so refunds come from them: Apple at reportaproblem.apple.com, Google Play from your order history. If you were charged and your coins did not arrive, email us with the receipt and we will sort it out.